Shipping Policy

Quick message from founder:

“We ship globally! And we will always offer the most competitive possible shipping option to our customers - in the UK and abroad! If you find that we don’t ship to your country at checkout send us an email and we will correct this for you! We’ve already send hundreds of parcels to Europe, America, Australia and are really keen to send even more! So don’t hesitate - pick up a hat today and we will get it to you - wherever you are!”

-Dave, founder of Big Hats For Big Heads

Shipping Policy:

Thank you for shopping with us at Big Hats For Big Heads! We strive to ensure that your shopping experience is smooth and convenient. Please review our shipping policy outlined below:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-2 business days after payment confirmation.

    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods and Costs:

    • We offer standardised shipping.

    • Shipping costs are calculated based on the weight of the package and the destination.

  3. Delivery Time:

    • Delivery times vary depending on the shipping company and the destination.

    • Estimated delivery times will be provided during the checkout process.

    • Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

    • Please note that we use third party vendors to ship our packages.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email, we will endeavour to pass on tracking information where possible.

    • You can track the status of your order by signing into your account on the site.

  5. International Shipping:

    • Shipping costs do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Not all countries charge an import fee, please check with your local customs office for further information.

    • International shipping costs and delivery times may vary based on the destination and customs regulations.

  6. Shipping Restrictions:

    • We currently do not ship to P.O. boxes or APO/FPO addresses.

    • Some products may be restricted from international shipping due to customs regulations.

  7. Shipping Updates:

    • We will endeavour to keep you updated on the status of your order via email notifications.

    • Please ensure that your contact information is accurate to receive timely updates regarding your order.

  8. Lost or Damaged Packages:

    • In the rare event that your package is lost or damaged during transit, please contact us immediately.

    • We will work with the shipping carrier to resolve the issue.

  9. Returns Policy:

    • We offer a 30-day returns policy for eligible items.

    • If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange.

    • Returned items must be in their original condition, unworn, and with tags attached.

    • Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

    • To initiate a return, please contact our customer service team for assistance.

If you have any questions or concerns regarding our shipping policy or returns policy, please don't hesitate to contact us. We are here to assist you and ensure that your shopping experience with us is enjoyable. Thank you for choosing Big Hats For Big Heads!

Email: Contact@BigHatsForBigHeads.co.uk