At Big Hat For Big Heads, we take great pride in providing our customers with high-quality big hats that are both stylish and comfortable. However, we understand that there may be occasions when you need to return or exchange a product. To ensure a hassle-free shopping experience, we have created the following Returns Policy:
1. Eligibility for Returns:
We accept returns and exchanges within 30 days of the purchase date.
To be eligible for a return or exchange, the item(s) must be in their original condition, with all tags and all packaging intact.
Custom-made or personalised hats are not eligible for returns or exchanges.
2. Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at Contact@BigHatsForBigHeads.co.uk within 30 days of receiving your order.
Provide your order number, a brief description of the reason for the return or exchange, and clear photographs of any defects or damages, if applicable.
3. Returns Process:
Once your return or exchange request is approved, we will provide you with a Return Authorisation Number (RAN) instructions on how to proceed. You will need to cover the cost of the return. Unless the item is damaged or defective - in which case, as a gesture of goodwill we will attempt to cover this for you.
Please pack the item(s) securely in their original packaging, including all accessories and tags, and clearly mark the RAN on the outside of the package.
Ship the package to the address provided by our customer support team. Customers are responsible for return shipping costs.
4. Refunds and Exchanges:
Refunds will be processed within 7-10 business days after we receive the returned item(s) and verify their condition.
If you choose a refund, it will be issued to the original payment method used for the purchase.
Exchanges will be shipped out once the returned item(s) are received, inspected and approved for sale
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with clear photographs of the issue. We will arrange for a replacement or refund.
Please note that we inspect and photograph every product before it is shipped out.
6. Non-Returnable Items:
The following items are non-returnable:
Hats with visible signs of wear and tear. Sweat marks, scratches, rips or noticeable fraying all come under this. (Other wear and tear signs are applicable).
Custom-made or personalised hats (unless defective).
Hats without their original tags and packaging.
7. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
8. Customer Support:
If you have any questions or concerns regarding our Returns Policy or need assistance with a return or exchange, please don't hesitate to contact our customer support team at - Contact@BigHatsForBigHeads.co.uk or fill in the form down bellow!
We value your business and want to ensure your satisfaction with our products. Thank you for shopping at Big Hats for Big heads online store, and we look forward to serving you in the future.
Note: This Returns Policy is subject to change without notice. Please review it periodically for any updates.